The customer context
For deeper integrations that need reusable contracts without giving the channel or model ownership of business state.
Expose specialized operations when the business logic and authorization should remain owned by your server.
Advanced
MCP and custom server tools
For deeper integrations that need reusable contracts without giving the channel or model ownership of business state.
What this workflow can cover
- Register narrowly described server-owned operations
- Keep lifecycle and authorization decisions outside the model
- Reuse tool contracts across compatible agent experiences
- Audit execution outcomes through platform surfaces
Advanced
How it works
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1
Model each operation as a typed, permission-aware tool.
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2
Attach it only to the agents and workflows that need it.
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3
Validate behavior across chat and voice before production rollout.
What your team gets
Stronger governance
Reusable business contracts
Less hidden behavior in prompts
Telp
How your team keeps control
Credentials remain server-side
Secrets are not placed in prompts or customer-visible conversation text.
Every tool has a contract
Names, descriptions, fields and permission policy define what the agent may request.
Writes can require confirmation
The platform can prepare a structured draft and execute only after explicit approval.
FAQ
Frequently asked questions
How much access does MCP and custom server tools receive?
Only the specific operations and fields exposed through approved tools. A connection does not give the agent unrestricted access to the underlying system.
Can write actions require a person to confirm them?
Yes. Sensitive operations can remain structured drafts until the platform receives explicit confirmation.
What happens when an integration fails?
The action is not presented as successful. Technical detail remains available in operational logs or debug surfaces, while the customer receives an appropriate next step.
Explore related pages
Integrations
Automation
Zapier, Make, n8n and automation platforms
Send structured conversation outcomes to Zapier, Make, n8n, Pipedream, Airtable or similar workflow tools.
Customer data
CRM and help desk systems
Prepare or update customer records in systems such as HubSpot, Pipedrive, Salesforce, Zendesk or Intercom through approved connections.
Commerce
WooCommerce and Wix commerce
Use native catalog and order capabilities for supported WooCommerce and Wix stores while keeping business rules in Telp.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.