Support
For support teams that need a reliable first response while keeping people responsible for exceptions and sensitive cases.
The customer context
Resolves repeat questions from approved knowledge and hands complex cases to an operator without making the customer repeat everything.
Support
A customer asks a support question through a connected channel.
The agent answers from approved knowledge or collects the details required for the case.
If the request needs a person, the conversation moves to the operator inbox with context intact.
Faster first response
Fewer repeated questions for operators
Cleaner handoff between AI and the team
Telp
Instructions, required details and allowed actions are configured for the selected workflow.
The agent can prepare a structured request while a person remains responsible for the final action.
Operators receive the customer context, collected data and the point where help is needed.
FAQ
Start with one channel, a small knowledge set and a clearly defined result. Test normal questions, missing information and handoff cases before adding more channels or actions.
Yes. Telp keeps the conversation in the shared inbox and can hand it to an operator with the transcript and collected context.
No. Read-only checks, prepared drafts and confirmed write actions can be separated so the rollout matches the risk of the process.
Explore related pages
Scheduling
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Orders
Collects order details, checks the required information and sends the team a structured request instead of scattered messages.
Sales
Asks the agreed qualification questions and sends sales a structured lead with context and a suggested next step.
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.