Telp privacy

User Data Deletion

These public instructions are available to users and Meta reviewers and explain how to request deletion of data processed through Telp.

Last updated: July 13, 2026

How to submit a request

  1. 1 Email [email protected] with the subject “Data deletion request”.
  2. 2 Identify the channel you used: Facebook/Messenger, Instagram, WhatsApp, web chat, Telegram, Viber or a voice call.
  3. 3 Include the approximate date and, where known, the Facebook Page, Instagram username, WhatsApp number, email address, phone number or another identifier that helps us locate the record.
  4. 4 Do not send a password, access token or identity document in advance. If identity verification is needed, we will request only information proportionate to the request.

What happens after your request

  • We will acknowledge receipt and determine whether Artifision is the controller or whether the request must be forwarded to the business using Telp as controller.
  • We will locate the data, verify identity to the extent necessary and delete or anonymize data covered by the request.
  • We respond without undue delay, normally within 30 days where that deadline applies. If more time is required or a legal retention ground applies, we will explain it in our response.
  • Deauthorizing or disconnecting a Meta channel removes server credentials and stops future message delivery, but it is not automatically a request to delete all previous conversations. Use this process for full deletion.

Data the request may cover

  • account, contact, conversations, messages, images, attachments and voice messages,
  • Facebook Page and app-scoped identifiers, Instagram account ID and username, WhatsApp Business Account and phone number identifiers,
  • encrypted OAuth, Page and WhatsApp access tokens connected to your channel,
  • Meta message and media identifiers, template records and delivery statuses,
  • voice calls, recordings, transcripts, summaries, handoffs, tool calls, audit and usage records connected to the conversation.

Who handles the request

Artifision, Cara Lazara 42, sprat 3, stan 26, 32102 Čačak, Srbija. Contact: [email protected].

Details about purposes, legal bases, recipients and rights are available in the Privacy Policy.