The customer context
A strong first channel because it appears at the moment a visitor is comparing, deciding or asking for help.
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Website
Website chat widget
A strong first channel because it appears at the moment a visitor is comparing, deciding or asking for help.
What this workflow can cover
- Embed the configured assistant on approved website origins
- Keep conversation history for the visitor and operator team
- Capture structured details and use approved tools
- Move the conversation to human handoff when needed
Website
How it works
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1
Create or select an agent and its knowledge.
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2
Attach the agent to a website chat channel and approve the site origin.
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3
Embed the snippet, test the customer flow and monitor conversations from the inbox.
What your team gets
24/7 first response
Structured customer intake
One shared inbox for follow-up
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Website chat widget?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Shareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Voice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Phone
Phone agent
An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.