The customer context
Keep important inbound calls in the same operational trail as chat and messaging conversations.
An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.
Phone
Phone agent
Keep important inbound calls in the same operational trail as chat and messaging conversations.
What this workflow can cover
- Map an eligible business number to the selected agent
- Apply voice instructions, knowledge and approved tools
- Store call context, transcript and usage where configured
- Use the configured fallback or operator takeover path
Phone
How it works
-
1
Connect an eligible business number through the supported setup.
-
2
Configure agent behavior, tools, hours and escalation rules.
-
3
Validate the call flow and review calls in the operator experience.
What your team gets
Fewer unanswered calls
Consistent intake questions
Call context attached to the customer conversation
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Phone agent?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Shareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Voice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.