Shared context
Operators see the customer, transcript and channel context in the same inbox.
Channels
Meet customers where the conversation already starts
Use the same agent knowledge, approved actions and operator workflow across website chat, browser voice, phone and supported messaging entry points.
7 detailed topics
English content
Channels
One operating model across different entry points
Customers can choose the channel that feels natural while your team keeps one conversation history, one handoff model and one set of approved agent rules.
Consistent policy
Knowledge, tools and escalation rules belong to the agent, not ad-hoc channel logic.
Channel-aware rollout
Start with the easiest entry point and add provider channels when their external setup is ready.
Explore details
All Channels topics
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Explore detailsShareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Explore detailsVoice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Explore detailsPhone
Phone agent
An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.
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External provider fee
Viber Business chatbot
Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.
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Messaging
Messaging apps
Bring the same assistant and operator workflow to supported WhatsApp, Messenger, Instagram or Telegram entry points.
Explore detailsComing soon
Email and SMS
Email inbox and SMS messaging remain visible in the Telp channel roadmap. Both are planned and are not active customer channels yet.
Explore detailsChannels
How to choose the first channel
Choose the channel where customers already show intent and where your team can review the resulting conversations. Website chat is usually the simplest starting point; provider channels may require external approval or commercial accounts.
- Existing customer demand on the channel
- Clear ownership for operator handoff
- Available knowledge and business hours
- External account and provider readiness
FAQ
Questions before you choose
Can we start with only Channels?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Not sure where to start?
Share the channels you use and the customer work that repeats most often. We will suggest one focused first workflow.