The customer context
Use a hosted link when you cannot edit the destination website or need a dedicated entry point for a customer workflow.
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Shareable
Hosted chat link
Use a hosted link when you cannot edit the destination website or need a dedicated entry point for a customer workflow.
What this workflow can cover
- Launch without adding code to another website
- Reuse the same agent knowledge and rules as website chat
- Share one focused link for a customer workflow
- Review resulting conversations in the same inbox
Shareable
How it works
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1
Publish the hosted channel URL for the selected agent.
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2
Share it wherever customers already click or scan.
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3
Measure and review resulting conversations alongside other channels.
What your team gets
Fast launch without a site release
A focused conversation entry point
Consistent agent behavior across web experiences
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Hosted chat link?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Voice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Phone
Phone agent
An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.