Start narrow
Launch one process with known questions, rules and escalation points.
Use cases
AI customer agents for work your team handles every day
Start with one measurable workflow, define what the agent may do, and give people a clear handoff path for everything outside the rules.
7 detailed topics
English content
Use cases
Choose a workflow, not a vague automation project
The strongest first use case has a repeated customer question, a clear set of details to collect and an obvious next step. Telp keeps the conversation, approved actions and human follow-up in one operational trail.
Keep context
Pass the transcript, collected details and reason for handoff to the team.
Measure the outcome
Track completed requests, qualified leads, handoffs and unresolved questions.
Explore details
All Use cases topics
Scheduling
AI agent for appointment booking
Answers appointment questions, captures the required details and prepares a request for confirmation or a connected scheduling step.
Explore detailsOrders
AI agent for orders and enquiries
Collects order details, checks the required information and sends the team a structured request instead of scattered messages.
Explore detailsSales
AI agent for lead qualification
Asks the agreed qualification questions and sends sales a structured lead with context and a suggested next step.
Explore detailsSupport
AI agent for customer support and handoff
Resolves repeat questions from approved knowledge and hands complex cases to an operator without making the customer repeat everything.
Explore detailsKnowledge
AI agent for frequently asked questions
Uses approved business knowledge to answer recurring questions consistently and makes gaps visible to the team.
Explore detailsCommerce
AI agent for product and order support
Helps customers narrow product choices and check approved order information without giving the agent unrestricted store access.
Explore detailsCoverage
AI agent for after-hours enquiries
Provides a useful first response, collects the right details and prepares the next business-day follow-up.
Explore detailsUse cases
A practical first-use-case checklist
Pick a process with enough volume to matter and low enough risk to test safely. Keep exceptions with people until the rules and integrations are proven.
- Customers ask the same questions repeatedly
- The required details can be described as structured fields
- A person can review exceptions without starting from zero
- The result can be measured in the first month
FAQ
Questions before you choose
How should we start with Use cases?
Start with one channel, a small knowledge set and a clearly defined result. Test normal questions, missing information and handoff cases before adding more channels or actions.
Can our team take over the conversation?
Yes. Telp keeps the conversation in the shared inbox and can hand it to an operator with the transcript and collected context.
Does the agent have to perform every action automatically?
No. Read-only checks, prepared drafts and confirmed write actions can be separated so the rollout matches the risk of the process.
Not sure where to start?
Share the channels you use and the customer work that repeats most often. We will suggest one focused first workflow.