Terms of Service

Telp is provided by Artifision, a sole proprietor registered in Serbia, registration number 68411556, tax ID 115497218, with registered address at Cara Lazara 42, sprat 3, stan 26, 32102 Čačak, Srbija. Contact: [email protected].

Telp is intended for businesses, teams, sole proprietors and independent professionals, but individuals are not excluded from using the service. If you purchase as a consumer, all mandatory consumer rights continue to apply. If a signed agreement, proposal, order form or data processing agreement applies, that document controls matters it expressly covers.

By creating an account or using the application, API, widget, public chat link or connected channel, you accept these terms. If you act for an organization, you confirm you have authority to bind it.

You must provide accurate information, keep it current and secure accounts, passwords, tokens, webhook secrets and devices. You are responsible for activities of your users and integrations.

Telp supports AI agent configuration, assigned knowledge and tools, multichannel conversations, operator inbox and handoff, voice calls, recordings, message templates, automations, audit records and usage analytics.

Features, limits, support, storage, voice minutes, AI usage and channels depend on the applicable plan, proposal or agreement. Beta or preview functions may have additional limitations.

An AI response, transcript, summary or structured tool input may be inaccurate, incomplete or misunderstand the user. Telp is not legal, medical, financial or other professional advice.

Actions with business or legal consequences should use validation, a written confirmation card, operator approval or another appropriate human control. The platform customer remains responsible for deciding to execute an action and for the result in a connected system.

By connecting a Meta account, you confirm you are authorized to manage the selected Facebook Page, Instagram professional account or WhatsApp Business Account and grant Telp only the permissions required for the selected feature.

You must comply with the Meta Platform Terms, Messenger Platform rules, Instagram Platform rules, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and all applicable consent, opt-in, message-template, customer-initiated messaging-window and anti-spam requirements. You may not use Telp to bypass Meta review, permissions, limits or a user's decision to stop receiving messages.

You may revoke Meta permissions or disconnect a channel. Telp then stops using the removed token, while historical business records are deleted under the relevant setting, deletion request, agreement and law. Meta may change APIs, permissions or availability outside our control.

Telp may use AI providers, audio infrastructure, cloud storage, email, Telegram, Viber, CRMs, Make, n8n, webhooks and other services. They have their own terms, policies, limits and fees. You are responsible for your accounts, licenses and permissions with those providers.

We do not guarantee uninterrupted third-party availability or compatibility after an API change. We may temporarily limit a feature for security, compliance or reliability.

You retain rights to content submitted or received through your channels and grant us a limited right to host, process and transmit it to provide, secure and improve the contracted service. You represent that you have the rights and legal basis for that content.

Our processing of personal data is described in the Privacy Policy.

When we process data about buyers, contacts or conversation participants on behalf of a business using Telp, the business is the controller and Artifision is the processor. Processing covers the contracted functions and continues while we provide them or complete authorized data return and deletion. The data types, categories of people and purposes are described in the Privacy Policy and depend on the functions and channels the business enables.

We process that data only on the documented instructions of the business, including its settings, approved actions and requests, unless the law requires otherwise. We inform the business of such a legal obligation in advance unless notification is prohibited by law. If we believe an instruction violates data protection rules, we will alert the business.

We undertake to restrict access to that data to authorized people who need it for their work and are bound by contractual or statutory confidentiality obligations. We apply appropriate safeguards in accordance with the nature of processing and the description in the Privacy Policy.

If we become aware of a personal data breach affecting that data, we will notify the business without undue delay through its account contact. We will provide available information about the nature of the event, affected data, potential consequences and measures, with updates as the investigation progresses. We will cooperate in containing the consequences and meeting applicable notification obligations.

Taking into account the nature of processing and the information available to us, we assist the business with data-subject requests, risk assessments and data protection obligations. On request, we provide information needed to demonstrate compliance with our obligations and cooperate with an appropriate review while protecting other customers' data. Send requests and instructions to [email protected].

The business gives us general authorization to engage subprocessors needed for the contracted service, including hosting, storage, AI processing and communication services. We entrust them only with the necessary data and tasks, subject to contractual confidentiality and protection duties corresponding to our obligations under these terms. We remain responsible to the business for the performance of the entrusted data protection obligations.

Information about engaged subprocessors, their tasks and processing locations is available on request at [email protected]. Before adding or replacing a subprocessor, we will notify the business by email or through Telp and allow a reasonable period for an objection on data protection grounds. We will discuss the objection with the business before the intended change. Transfers to other countries are subject to the applicable safeguards described in the Privacy Policy.

Systems independently selected and connected by the business have their own terms and roles. Connecting such a system does not, by itself, make it a subprocessor engaged by Telp; data is sent to it according to the business's instructions and connection permissions.

When the contracted processing ends, we return or delete the personal data processed on behalf of the business, at its choice, and remove remaining copies, except for data we are legally required to retain. An authorized representative of the business submits the request to [email protected]. We verify authority and scope and inform the business of the method, timeframes and completion of the process. Earlier data-subject requests are handled independently of the end of the service relationship.

Data that must be retained by law is used only for that obligation and has restricted access. Deletion from the active system and removal of residual backups may have different timeframes; we communicate the applicable timeframes and limitations to the business. We do not use residual backups for routine processing and remove them through the applicable deletion cycle. If a backup is restored, we reapply previously authorized deletion requests before returning the data to routine processing.

Deleting a contact or disconnecting one integration does not confirm that all conversations, orders and copies have been deleted. A request scoped to one store or channel does not cover independent data from other sources. Deletion in systems independently connected by the business also depends on that system's process; we do not confirm remote deletion without evidence that it was completed.

Fees, currency, billing period, included usage, overages and taxes are set by the plan, proposal or agreement. Third-party provider costs are excluded unless expressly stated.

For self-service online purchases, Paddle is the Merchant of Record and authorized reseller: the buyer transacts with Paddle, which operates checkout, payment collection, applicable tax calculation, payment documents and approved refunds. The transaction is subject to the Paddle Buyer Terms and Paddle Refund Policy, while these terms govern access to and use of the Telp product. Our cancellation and refund rules are described in the Refund Policy.

A subscription automatically renews for the same billing period until canceled. The amount, currency, billing frequency and applicable tax are shown in Paddle Checkout before confirmation. Cancellation normally takes effect at the end of the current paid period and prevents future renewals.

We may limit paid features or suspend an account for overdue amounts subject to applicable notice and agreed cure periods.

We aim for a reliable service but do not guarantee uninterrupted or error-free operation. We may change features for security, compliance, reliability or development and will notify active customers of material changes where appropriate.

Support and response times depend on the plan or agreement. Planned maintenance and third-party incidents may temporarily affect availability.

We may limit or suspend access for security risk, abuse, non-payment, violation of these terms, channel rules or a legal request. Where reasonable, we will provide notice and an opportunity to cure.

After termination, channels and credentials are disconnected and data is exported, retained or deleted under the plan, agreement, privacy policy and applicable obligations.

To the extent permitted by law, Telp is provided “as is” and “as available”. We do not guarantee an AI response, external tool, Meta channel or other third-party result.

To the extent permitted by law, we are not liable for indirect damages, lost profit, business interruption or consequences of inaccurate data, incorrect configuration, unauthorized automation or third-party unavailability. Liability that cannot legally be excluded remains unaffected.

These terms are governed by the laws of the Republic of Serbia. The parties will first try to resolve a dispute amicably. If that is not possible, the competent court in the Republic of Serbia has jurisdiction unless mandatory law requires otherwise.

The current terms are published on this page with their revision date. We may notify the account administrator in the application or by email before material changes take effect where required.

Legal notices and questions may be sent to [email protected] or Cara Lazara 42, sprat 3, stan 26, 32102 Čačak, Srbija. If any provision is unenforceable, the remaining provisions continue in effect.