Your language and policies
Knowledge and instructions reflect the service, terminology and boundaries your customers expect.
Industries
Adapt the same controlled platform to your customer journey
Industry pages combine relevant channels, use cases and integration patterns. They do not replace the discovery work needed for your actual policies and systems.
5 detailed topics
English content
Industries
The platform stays consistent; the workflow changes
A useful rollout reflects how customers ask, what your team must verify and which system owns the final business record. Telp provides the conversation, tool and handoff controls around that process.
Your operating system
Approved tools connect the conversation to the calendar, store, CRM or internal workflow you already own.
Your escalation rules
People remain responsible for exceptions, sensitive decisions and requests outside the approved scope.
Explore details
All Industries topics
Ecommerce
AI customer agents for ecommerce
Help shoppers discover products, answer approved store questions and route order support from chat and messaging channels.
Explore detailsServices
AI agents for appointment-based services
Answer service questions and turn appointment enquiries into complete requests that the team can confirm.
Explore detailsB2B services
AI agents for professional services
Qualify enquiries, answer service questions and prepare a clear next step for consultants, agencies and B2B teams.
Explore detailsHospitality
AI agents for hospitality and guest services
Answer recurring guest questions, collect reservation enquiries and pass exceptions to the responsible team.
Explore detailsReal estate
AI agents for real estate enquiries
Collect property criteria, qualify buyer or tenant intent and prepare viewings or follow-up for an agent.
Explore detailsIndustries
Plan the first rollout around a real customer journey
Choose one entry point and one result. Define the required information, source of truth, handoff owner and measurable outcome before adding more automation.
- Most common customer intent
- Required data and source of truth
- Exception and handoff owner
- A result the team can review weekly
FAQ
Questions before you choose
Is Industries a separate Telp product?
No. It is a practical configuration pattern that combines Telp channels, knowledge, tools and handoff around a common industry workflow.
Do we need to replace our current systems?
Not necessarily. The first rollout can send structured outcomes to existing tools, then use a deeper approved integration where it adds clear value.
How do we validate the industry setup?
Test real examples, missing information, exceptions and human takeover with the team that owns the process before expanding the scope.
Not sure where to start?
Share the channels you use and the customer work that repeats most often. We will suggest one focused first workflow.