The customer context
Useful where customers prefer app-based conversations over forms and email.
Bring the same assistant and operator workflow to supported WhatsApp, Messenger, Instagram or Telegram entry points.
Messaging
Messaging apps
Useful where customers prefer app-based conversations over forms and email.
What this workflow can cover
- Connect an approved business or bot account
- Use the same agent knowledge and handoff policy
- Keep conversations visible in the operator inbox
- Preserve provider-specific delivery constraints without exposing them to the agent
Messaging
How it works
-
1
Complete the external account and review requirements for the selected channel.
-
2
Connect the channel and choose its agent and operating rules.
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3
Test inbound, outbound and handoff behavior before customer rollout.
What your team gets
One operational view across supported channels
Less channel switching for operators
Customer-friendly follow-up in familiar apps
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Messaging apps?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Shareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Voice
Browser voice
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.