The customer context
Useful when customers would rather speak than type but should not have to leave the web experience.
Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.
Voice
Browser voice
Useful when customers would rather speak than type but should not have to leave the web experience.
What this workflow can cover
- Start a voice room from the browser
- Use the selected agent knowledge and approved tools
- Keep transcript and session context for review
- Allow an assigned operator to take over the live conversation
Voice
How it works
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1
The visitor starts a voice conversation from the web experience.
-
2
The configured voice agent responds and uses only available tools.
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3
The team reviews the transcript and can take over when the conversation requires a person.
What your team gets
A more natural option for complex questions
Visible voice conversation history
Human takeover without a separate support system
Telp
How your team keeps control
The channel does not own business decisions
Lifecycle, tools and handoff remain controlled by the Telp platform.
Operators keep one inbox
AI replies and human follow-up remain visible in the same conversation trail.
External requirements stay visible
Provider approval, account terms and separate fees are stated where they apply.
FAQ
Frequently asked questions
Can we start with only Browser voice?
Yes. A focused single-channel pilot is often the clearest way to validate knowledge, handoff and the first customer workflow before expanding.
Do operators see AI and human messages together?
Yes. Telp keeps the conversation history and handoff state in the shared operator inbox.
Are external channel accounts included?
Not always. Some messaging and phone channels require an approved business account, number or provider fee outside the Telp subscription.
Explore related pages
Channels
Website
Website chat widget
A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.
Shareable
Hosted chat link
A shareable public conversation page for QR codes, email signatures, partner pages and support links.
Phone
Phone agent
An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.