The customer context
Use a direct connection when authorization, field validation and predictable failure handling matter more than setup speed.
Connect internal systems through explicitly configured HTTP endpoints and structured input contracts.
Developer
Webhooks and controlled REST tools
Use a direct connection when authorization, field validation and predictable failure handling matter more than setup speed.
What this workflow can cover
- Define method, endpoint, headers and input schema server-side
- Keep credentials outside prompts and transcripts
- Validate fields before a request is sent
- Record tool outcome and failure context for review
Developer
How it works
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1
Define the smallest operation the agent actually needs.
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2
Configure its input contract, permission and confirmation policy.
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3
Exercise success, validation, authorization and downstream-failure cases.
What your team gets
Precise integration contracts
Server-side credential control
Better diagnosis of failed actions
Telp
How your team keeps control
Credentials remain server-side
Secrets are not placed in prompts or customer-visible conversation text.
Every tool has a contract
Names, descriptions, fields and permission policy define what the agent may request.
Writes can require confirmation
The platform can prepare a structured draft and execute only after explicit approval.
FAQ
Frequently asked questions
How much access does Webhooks and controlled REST tools receive?
Only the specific operations and fields exposed through approved tools. A connection does not give the agent unrestricted access to the underlying system.
Can write actions require a person to confirm them?
Yes. Sensitive operations can remain structured drafts until the platform receives explicit confirmation.
What happens when an integration fails?
The action is not presented as successful. Technical detail remains available in operational logs or debug surfaces, while the customer receives an appropriate next step.
Explore related pages
Integrations
Automation
Zapier, Make, n8n and automation platforms
Send structured conversation outcomes to Zapier, Make, n8n, Pipedream, Airtable or similar workflow tools.
Customer data
CRM and help desk systems
Prepare or update customer records in systems such as HubSpot, Pipedrive, Salesforce, Zendesk or Intercom through approved connections.
Commerce
WooCommerce and Wix commerce
Use native catalog and order capabilities for supported WooCommerce and Wix stores while keeping business rules in Telp.
Want to validate this workflow with your own examples?
Tell us the channel, current process and first result you want to improve. We will suggest a focused rollout path and the cases your team should test.