Omnichannel AI agents for customer operations

AI customer agents for every conversation

Telp answers customers, handles approved actions and leaves a clean operational trail across chat, phone and messaging channels.

Start free trial Explore use cases
9+
customer channels presented from one platform
24/7
first response without waiting for an operator
1
shared inbox, audit trail and usage view
AI customer operations dashboard with chat, voice and integration panels.

Channels

Web chat
Web call
Phone
Viber
Instagram
Messenger
WhatsApp
Telegram
Email
SMS

Integrations

HubSpot
Pipedrive
Salesforce
Sheets
Airtable
Woo
Shopify
Make
Zapier
n8n

What the agent does

One AI agent that answers, collects details and prepares the next step.

The public experience stays simple for the customer, while your team controls instructions, tools, handoff rules and usage.

Interactive examples showing how Telp turns customer conversations into structured next steps.
New sales enquiry Web chat
Customer

We need help handling website and Instagram enquiries — around 500 each month.

Telp AI

Which result should your team receive, and which system do you use for leads?

Collected by Telp
Channels
Website + Instagram
Volume
About 500 / month
Goal
Answers + lead capture
System
Pipedrive
Ready for review Qualified lead draft Sales team
  1. Answers questions Covers repeated questions about services, pricing, working hours and next steps.
  2. Captures leads Asks for name, contact details and intent, then sends a structured request to the team.
  3. Checks statuses Looks up orders, jobs, appointments or tickets through approved tools.
  4. Creates requests Opens support tickets, sales enquiries, callbacks or operational tasks with confirmation where needed.
  5. Hands off to people Transfers conversations with the reason, summary and full context for the operator.
  6. Records the trail Keeps conversations, summaries, tool calls, recordings and usage visible for the team.

Customer reality

Customers reach you through several channels

One customer sends an Instagram message. Another asks on Viber. Someone calls by phone. Someone fills in a website form. Someone waits for an answer about price, appointment availability, delivery or order status.

When replies are delayed, some enquiries are lost and the team later spends time reconstructing what happened.

Telp brings those conversations into one controlled workflow.

Web chat
Web call
Phone
Viber
Instagram
Messenger
WhatsApp
Telegram
Email
SMS
Telp AI One controlled flow

Enquiries sit across several inboxes

Calls arrive while the team is busy

Teams repeat the same answers

Data is copied into sheets, CRM or messages

Customers repeat details when another person takes over

Use cases

Start with one process that wastes time every day

The fastest result does not come from automating everything. Start with one repeated conversation and one clear goal.

All Use cases topics

AI agent for appointment booking

For clinics, salons, services, schools, consultants and teams that work by appointment.

The AI asks for the service, captures contact details, checks rules or availability and prepares an appointment for confirmation.

View example

AI agent for orders and enquiries

For custom products, local commerce, catering, shops and service businesses.

The AI captures order details, asks the right questions and sends the team a clean request instead of scattered messages.

View example

AI agent for lead qualification

For B2B services, agencies, consultants, equipment sales and higher-value enquiries.

The AI asks about needs, timing, budget and current systems, then sends sales a structured lead.

View example

Supported channels

One assistant across chat, widget, phone and messaging apps.

Use the same agent instructions and approved business actions wherever customers prefer to start the conversation.

All Channels topics

Website

Website chat widget

A lightweight embedded assistant for visitors who need an answer or next step without leaving your website.

Shareable

Hosted chat link

A shareable public conversation page for QR codes, email signatures, partner pages and support links.

Voice

Browser voice

Click-to-talk voice conversations in the browser, with transcript, usage visibility and operator takeover.

Phone

Phone agent

An inbound AI phone workflow for teams that need call coverage, transcripts and a path to a human operator.

External provider fee

Viber Business chatbot

Connect an approved Viber Business chatbot to the Telp inbox for support, follow-up and AI-assisted conversations.

Messaging

Messaging apps

Bring the same assistant and operator workflow to supported WhatsApp, Messenger, Instagram or Telegram entry points.

Coming soon

Email and SMS

Email inbox and SMS messaging remain visible in the Telp channel roadmap. Both are planned and are not active customer channels yet.

How it works

From message or call to a prepared request for your team

One controlled path connects the customer, your instructions, approved tools and the person who takes over when needed.

  1. The customer writes or calls The customer starts through the website, Viber, Instagram, Messenger, WhatsApp or phone.
  2. AI gives the first answer The agent replies using your instructions, knowledge and communication rules.
  3. AI captures data The agent captures name, contact, need, timing, location, budget or other required details.
  4. AI uses approved tools only If connected, it can check calendar, sheets, CRM, shop, ticketing or another system through approved tools only.
  5. AI creates a request or hands off When clear, Telp prepares a request, appointment, ticket or lead. When a decision is needed, it hands off to a person.
  6. The team gets summary and trail Operators see what the customer wanted, what AI asked, where it stopped and the next step.

Control and trust

The agent only uses actions your team approves.

Read-only tools, write actions and human handoff rules are configured separately, so automation can move quickly without hiding operational risk.

Approved tools

Expose only the actions each agent is allowed to use.

Confirmation for sensitive steps

Require confirmation before creating records, sending data or making changes.

Operator handoff

Escalate with reason, transcript and context instead of starting from zero.

Usage and audit trail

Track messages, minutes, tool calls, summaries and recordings for billing and review.

Integrations

Connect the agent to automation tools and the systems your team already uses.

Telp keeps credentials server-side. The AI receives only approved tool names, descriptions and input schemas.

All Integrations topics

Automation platforms

Fast workflows without custom product code.

Zapier Make n8n Pipedream Airtable

Sales and commerce

Turn conversations into qualified records and order actions.

HubSpot Pipedrive Salesforce WooCommerce Shopify

Support and operations

Route outcomes to the places where teams already work.

Zendesk Intercom Slack Google Sheets Gmail/SMTP

Developer interfaces

Use direct controlled integrations when you need more precision.

Webhooks REST APIs OpenAPI MCP tools Custom server tools

Industries

Adapt the same controlled platform to your customer journey

Industry pages combine relevant channels, use cases and integration patterns. They do not replace the discovery work needed for your actual policies and systems.

All Industries topics

AI customer agents for ecommerce

Help shoppers discover products, answer approved store questions and route order support from chat and messaging channels.

AI agents for appointment-based services

Answer service questions and turn appointment enquiries into complete requests that the team can confirm.

AI agents for professional services

Qualify enquiries, answer service questions and prepare a clear next step for consultants, agencies and B2B teams.

AI agents for hospitality and guest services

Answer recurring guest questions, collect reservation enquiries and pass exceptions to the responsible team.

AI agents for real estate enquiries

Collect property criteria, qualify buyer or tenant intent and prepare viewings or follow-up for an agent.

Pricing

AI agents, team inbox and integrations in every plan.

Let AI handle the repetitive work or run every conversation manually. AI is built into Telp, not sold as a separate add-on.

7 days free

Try Core features without a card

Choose the plan you may want after the trial. Your company first gets 7 days with Core capacity, supported channels, included AI use and 10 browser voice minutes; no card is required and no subscription starts automatically.

No card is required. If you do not subscribe, AI, channels and automations pause while your data and setup stay available.

No card or commitment

One price for the whole team — no per-user charge within the included limit.

AI is included in Solo, Core and Pro. No separate AI package and no need to use automation if your team prefers the inbox.

Each card shows what is included, not included or coming later, and where an external account or provider charge is required.

Solo

For one person who wants a serious inbox and one AI agent at a low starting price.

€84 /year

Charged as one annual payment

Total price for 1 user

AI included

Plan includes

  • 1 team user
  • 1 active AI agent
  • Fast AI response mode
  • Unified team inbox
  • Contact profiles
  • Internal notes
  • Basic conversation routing
  • Knowledge base
  • Human handoff
  • 250 active contacts per month
  • 1-year conversation history
  • Telp branding

Voice & phone

Voice is not included in Solo.

  • Browser voice Not included
  • Voice transcripts and recordings Not included
  • Phone numbers and standard calls Core / Pro · coming soon Not available with Solo.

Channels

Website chat is included. Choose one additional messaging channel.

  • Website chat and hosted link
  • Messenger
  • Instagram
  • Telegram
  • WhatsApp Business Your business account Messaging fees are billed separately.
  • Viber Business chatbot Paid Viber account The Viber account and provider fee are separate.
  • Email inbox channel Coming soon
  • SMS messaging Coming soon

Integrations

Use the available integration route shown below.

  • Webhooks Basic
  • Google Sheets, Airtable and calendars Via webhook
  • Public Messaging API Coming soon
Start 7-day trial

Core

Most popular

For small teams that need every available channel, AI and everyday integrations.

€384 /year

Charged as one annual payment

Total price for a team of up to 5

AI included

Plan includes

  • Up to 5 team users
  • Up to 3 active AI agents
  • Unified team inbox
  • Contact profiles
  • Internal notes
  • Conversation assignment and routing
  • Knowledge base
  • Human handoff
  • 1,000 active contacts per month
  • Fast AI response mode
  • 2-year conversation history
  • Telp branding removed

Voice & phone

Browser voice is included. Customer-owned phone connectivity is coming soon.

  • 60 browser voice minutes per month
  • Voice transcripts and summaries
  • Voice recordings · 90-day retention
  • Phone numbers and standard calls Customer-owned provider Number and calls are paid directly to the phone provider.

Channels

All currently available messaging channels are included.

  • Website chat and hosted link
  • Messenger
  • Instagram
  • Telegram
  • WhatsApp Business Your business account Messaging fees are billed separately.
  • Viber Business chatbot Paid Viber account The Viber account and provider fee are separate.
  • Email inbox channel Coming soon
  • SMS messaging Coming soon

Integrations

Business systems connect through the route shown below.

  • Webhooks Standard
  • HTTP / REST tools
  • Google Sheets, Airtable and calendars Webhook / HTTP
  • CRM, shop and helpdesk systems Webhook / HTTP
  • Public Messaging API Coming soon
  • Direct automation integrations Coming soon
Start 7-day trial

Pro

For growing teams that need more agents, voice, advanced automation and control.

€780 /year

Charged as one annual payment

Total price for a team of up to 10

AI included

Plan includes

  • Up to 10 team users
  • Up to 5 active AI agents
  • Unified team inbox
  • Contact profiles
  • Internal notes
  • Advanced assignment and routing
  • Knowledge base
  • Human handoff
  • 2,500 active contacts per month
  • Fast and Advanced AI response modes
  • 3-year conversation history
  • Custom tools and controlled actions
  • Telp branding removed

Voice & phone

Browser voice is included with longer recording retention. Customer-owned phone connectivity is coming soon.

  • 200 browser voice minutes per month
  • Voice transcripts and summaries
  • Voice recordings · 180-day retention
  • Phone numbers and standard calls Customer-owned provider Number and calls are paid directly to the phone provider.

Channels

All currently available messaging channels are included.

  • Website chat and hosted link
  • Messenger
  • Instagram
  • Telegram
  • WhatsApp Business Your business account Messaging fees are billed separately.
  • Viber Business chatbot Paid Viber account The Viber account and provider fee are separate.
  • Email inbox channel Coming soon
  • SMS messaging Coming soon

Integrations

Higher limits and custom connection options are included.

  • Webhooks and HTTP / REST tools Higher limits
  • Google Sheets, Airtable and calendars Webhook / HTTP
  • CRM, shop and helpdesk systems Webhook / HTTP
  • MCP and custom systems
  • Public Messaging API Coming soon
  • Direct automation integrations Coming soon
Start 7-day trial

Business

For larger volume, multiple teams, custom permissions, SLA and compliance needs.

Custom

Custom price for your organization

Plan includes

  • Multiple teams and roles
  • Custom AI and channel capacity
  • Custom retention and permissions
  • Dedicated onboarding
  • Security, compliance and SLA options

Voice & phone

Voice capacity, retention and phone service are agreed for your organization.

  • Browser voice capacity Custom
  • Transcripts, summaries and recording retention Custom
  • Phone numbers and standard calls Customer-owned provider Number and calls are paid directly to the phone provider.

Channels

Current channels and capacity are agreed for your organization.

  • Website chat and hosted link
  • Messenger
  • Instagram
  • Telegram
  • WhatsApp Business Your business account Messaging fees are billed separately.
  • Viber Business chatbot Paid Viber account The Viber account and provider fee are separate.
  • Email and SMS channels Coming soon

Integrations

Integration scope, limits and support are agreed with your team.

  • Webhooks, HTTP / REST and MCP
  • CRM, shop, helpdesk and business systems Custom connection
  • Public Messaging API Coming soon
  • Direct automation integrations Coming soon
Contact sales

What is an active contact? One person your team or AI exchanges a direct message or call with during the billing period. Multiple conversations and channels for the same contact still count once; stored contacts and broadcasts do not count.

Channel terms

Connected through Telp, billed separately where stated

Your Telp plan includes supported connections. External channel accounts, message usage, phone numbers and calls are paid directly to their provider where shown below. Business-initiated service notifications require recipient permission and an approved message template where applicable. Bulk marketing is not supported.

Your business account

WhatsApp Business · message fees apply

Connect your own WhatsApp Business account. Applicable WhatsApp message charges are not included in the Telp subscription and are billed separately through that account.

External provider fee

Viber Business chatbot · provider fee applies

A Viber connection can be used as the messaging channel in Solo and is available with the other supported channels in Core and Pro. A Viber Business chatbot account is contracted and billed separately by Viber or its partner.

View Viber rate card

Customer-owned provider · coming soon

Connect a business phone number to an AI agent

The phone number and call service are not part of the Solo plan or the Telp subscription price. When available, Core and Pro companies will connect their own supported phone-provider account and pay that provider directly for the number and calls.

All paid plans include measured AI usage. You can still use Telp purely as an omnichannel inbox or integration layer. Browser voice is included in Core and Pro. Phone connectivity will use a customer-owned provider; phone numbers and calls are not part of the Telp subscription.

Catalog prices are shown in EUR, or fixed USD pricing for customers in the United States. Applicable tax and the final total are shown before payment. AI usage is measured by the services and models used. Third-party messaging charges may apply, while phone numbers and calls are paid directly to the phone provider.

View pricing

Built by Artifision

Need Telp tailored to your workflow?

Artifision builds and operates Telp. For a more involved rollout, the team can help define the first use case, prepare knowledge and handoff, connect approved systems, and validate the launch.

Explore implementation with Artifision Talk about a rollout

  • Use-case and conversation design

  • Knowledge, handoff, and permission setup

  • Custom integrations and launch validation

Frequently asked questions

Does Telp replace people who work with customers?

Not necessarily. The usual goal is for AI to handle the first response, repeated questions and data capture, while a person takes over when there is a decision, sale or exception.

What if AI does not know the answer?

The agent can say it will check, collect more information or immediately hand off to a person. It does not need to invent an answer.

Can AI book appointments?

It can collect details, check rules or availability if connected to a calendar/system and prepare an appointment. Sensitive steps can require human confirmation.

Which systems can it use?

It can connect to CRM, sheets, shops, help desks, calendars, automation tools and custom APIs depending on the process.

How long does implementation take?

A simple pilot can start relatively quickly if the channel, process and instructions are clear. More complex integrations require additional preparation and testing.

Tell us what AI should handle first

Send the channels you use, monthly enquiry volume and the first process you want to automate. We will suggest the simplest pilot for your case.

Book a demo

Contact

Tell us what you want the agent to handle.

Share the channels, integrations and first customer workflow you care about. We will respond with a practical rollout path.

Useful details to include

  • Current customer channels
  • CRM, shop, help desk or automation tools
  • Expected conversation volume
  • Which actions require human confirmation
Which channels do you currently use?
What should AI handle first?